Peran Abusive Supervision Dalam Mempengaruhi Emotional Exhastion dan Work Performance Pada PT. Transporindo Agung Sejahtera Surabaya (PT. TAS)

Authors

  • Rizka Nanda Pratama Yudha Universitas Wijaya Kusuma Surabaya
  • Dewi Nuraini Universitas Wijaya Kusuma Surabaya

DOI:

https://doi.org/10.59031/jmsc.v2i1.341

Keywords:

abusive supervision, supervisionemotional exahaustion, documentation

Abstract

The purpose of this research is to determine how unfair supervision impacts employee loneliness with emotional exhaustion as a mediating variable and organizational justice. This research involved employees of PT. TRANSPORINDO AGUNG SEJAHTERA SURABAYA (PT. TAS), a company that is growing rapidly. Questionnaires, interviews, and observations were used to collect data, and the sample was one hundred workers. The data collected was analyzed through mediation analysis, and documentation, interviews, literature studies, and questionnaires were used. The research results show that unfair supervision has a positive and significant impact on worker peace of mind. Abusive supervision disrupts organizational fairness, whereas abusive supervision increases emotional exhaustion. Mediation analysis was used to analyze the data collected, and documentation, interviews, literature studies, and questionnaires were used. The results show that unfair supervision significantly increases employee peace of mind, whereas arbitrary supervision disrupts organizational justice. Emotional exhaustion causes employees to become silent.

References

Alifandi, Yanuar, ‘Kelelahan Emosi (Emotional Exhaustion) Pada Mahasiswa Yang Bekerja Paruh Waktu (Studi Pada Mahasiswa Universitas Negeri Semarang Yang Bekerja Paruh Waktu)’, Skripsi. Semarang: Universitas Negeri Semarang, 2020, 49 <http://lib.unnes.ac.id/28288/>

Arni, Petronia Susanti, and Dewi Nuraini, ‘Pengaruh Celebrity Endorser Terhadap Keputusan Pembelian Dengan Kepercayaan Merek Sebagai Variabel Mediasi Pada Pelanggan Skincare Ms Glow Di Surabaya’, Insight Management Journal, 3.1 (2022), 22–30 <https://doi.org/10.47065/imj.v3i1.214>

Dewi, Triana Rosalina, Purwanti Dyah, and Janfry Sihite, ‘Pengaruh Abusive Supervision Terhadap Turnover Intention Karyawan Hotel’, Mercubuana.Ac.Id, 6.03 (2020), 384–92

Fitriawati, Sumarlik Dewi, ‘Kondisi Sosial Buruh Pabrik Sampoerna Di Surabaya Tahun 1998-2000’, Avatara, 11.3 (2021), 1–6

Jasmine, Kennia, and Fanny Martdianty, ‘The Analisis Pengaruh Abusive Supervision Terhadap Employee Creativity Dengan Sleep Deprivation, Emotional Exhaustion, Dan Self Efficacy Sebagai Mediator’, Jurnal Manajemen Dan Organisasi, 13.1 (2022), 23–35 <https://doi.org/10.29244/jmo.v13i1.34343>

Jovitasari, Astuti, and . Miftahuddin, ‘Stressor, Abusive Supervision Dan Tipe Kepribadian Terhadap Kelelahan Emosional’, TAZKIYA: Journal of Psychology, 7.1 (2019), 32–41 <https://doi.org/10.15408/tazkiya.v7i1.13498>

Kadir, Hendra, Muh Said, and Muhammad Hidayat, ‘Pengaruh Kelelahan Emosional, Perubahan Lingkungan Dan Konflik Internal Terhadap Kinerja Karyawan Hotel Cantika Bukaka’, Jurnal Magister Manajemen Nobel Indonesia, 3.5 (2022), 787–801

Kowey, Wylda, ‘Pengaruh Kelelahan Emosional Terhadap Motivasi Kerja Dan Kepuasan Kerja Karyawan Pt Pelindo Iv (Persero) Cabang Ambon’, Jurusan Adminitrasi Bisnis, 2016

Manajemen, E-jurnal, ‘Pengaruh Sikap Kasar Pengawas’, 9.8 (2020), 2956–75

Nunut Pangestu, Ragil, and Nury Ariani Wulansari, ‘Management Analysis Journal THE EFFECT OF ABUSIVE SUPERVISION ON EMPLOYEE SILENCE USING EMOTIONAL EXHAUSTION AND ORGANIZATIONAL JUSTICE AS A MEDIATION VARIABLE’, Management Analysis Journal, 8.1 (2019) <http://maj.unnes.ac.id>

Rinaldi, Arif, ‘Halaman Judul Dalam’, 2023

Safrida, Safrida, Supriadi Supriadi, Ismail Nasution, and Nur Augus Fahmi, ‘Variabel Anteseden Kepuasan Kerja Dan Dampaknya Terhadap Komitmen Organisasi Di Smp Negeri 2 Medan’, Develop, 3.1 (2019), 12–26 <https://doi.org/10.25139/dev.v3i1.1530>

Sajangbati, Ivonne A. S., ‘Motivasi, Disiplin, Dan Kepuasan Pengaruhnya Terhadap Kinerja Pegawaipt.Pos Indonesia (Persero) Cabang Bitung’, Jurnal EMBA, 1.4 (2013), 667–68

Valianti, Reva Maria, ‘Usaha Meningkatkan Prestasi Kerja Karyawan Pada Cv Delta Utama Palembang’, Jurnal Media Wahana Ekonomika, 3.2 (2020), 46–59

Wahyuni, Sri, Kiki Joesyiana, and Arief Rifa’i Harahap, ‘Pengaruh Disiplin Kerja Dan Motivasi Kerja Terhadap Kinerja Pegawai Biro Perencanaan Umum Dan Anggaran Polda Riau’, ECo-Buss, 5.1 (2022), 297–308 <https://doi.org/10.32877/eb.v5i1.505>

Downloads

Published

2024-01-22